Question 1

Before Booking - How do you calculate your moving fees? Are there minimum charges or any hidden costs?

Accepted Answer

🟢 Zero Hidden Charges｜绝无隐藏费用
No deposit, no surprises—what you see is what you pay. 所见即所付，搬家当天不多收一分。报价已含运输＋人手＋您要求的任何专属打包/特殊搬运服务。

📦 Our Basic Moving Packages｜基础搬家配套
(Singapore → Johor Bahru)

🚐 Mini Move｜迷你搬家 S$79 – S$139
📦 Small Move｜小型搬家 S$149 – S$279
🚛 Medium Move｜中型搬家 S$279 – S$550
🏢 Large Move｜大型搬家 S$550 – S$850
Ranges are based on typical household items.
以上价格为常规家居体量预估区间。
📸 Quick Quote, Zero Guesswork｜拍照即报，避免猜价
Send us item photos or a list—we’ll match the right package and flag any extras upfront (heavy items, stairs, deluxe packing). 传图或列清单，我们推荐最合适配套，并提前告知可能的额外项目（超重、楼梯、精品打包等），透明放心。

Question 2

Before Booking - Do you handle cross-border moves between Johor Bahru and Singapore? How far in advance should I book?

Accepted Answer

🟢 Cross-Border Moves? Absolutely｜新马跨境搬家，我们行家
We’ve specialised in SG ↔ JB relocations for 5+ years—it’s our core business, handled every single week. 我们已连续五年以上专业往返新加坡—柔佛，不是副业，而是主打服务。

📆 Regular Run Days｜固定出车日

Wednesdays｜每周三
Saturdays｜每周六

💡 Book 2-3 Days Ahead｜建议提前 2-3 天预约
Need it sooner? If slots are open, we’ll fit you in. 如有紧急需求，只要档期允许，我们也尽量安排。

📸 Fast Quote, 30-60 min｜30-60 分钟快速报价
Send pickup/drop-off details plus item photos or list—we confirm availability and return a full quote within the hour (working hours). 提供起搬／送达地址与物品照片或清单，我们一小时内给您完整报价。

Question 3

Before Booking - Can you still operate on Singapore or Malaysia public holidays, and does that change the rate or customs timing? 你们在新加坡或马来西亚的公共假期也有提供搬家服务吗？费用或清关时间会有变动吗？

Accepted Answer

📅 Moving on a Public Holiday? No Problem.

🟢 Yes — we operate year-round, including Sundays and public holidays.

💰 
No Holiday Surcharge

Your quote stays exactly the same
We don’t charge extra just because it’s a public holiday
What we quote is what you pay — no hidden surprises

🛃 
Customs Clearance? Still Running.

Customs maintains normal operating hours during most holidays
Clearance time is usually similar to a regular day
The only difference: road traffic may be slightly heavier during festive periods

🕐 
We Simply Adjust the Schedule

To keep things smooth:

We build extra buffer time into the plan
We keep you updated on ETA in real time
You still get a seamless moving experience — just like any other day

📅 公共假期也照常搬家，不加价！

🟢 我们全年无休，包括周日和公共假期都可以安排搬家服务。

💰 
没有“假期附加费”

您的报价不会因节日而上涨
我们不会因为是假期就临时加价
透明定价，您付的每一分钱都清清楚楚

🛃 
海关照常运作

绝大多数节假日，海关也照常开放
清关速度与平日大致相同
唯一变化是：节日交通可能稍微繁忙一些

🕐 
我们会提早调整安排

为了让流程顺畅：

我们会在计划中预留多一点缓冲时间
当天也会实时更新预计抵达时间（ETA）
确保搬家体验跟平日一样顺利

Question 4

Before Booking - Can you drop off boxes and tape a few days before move-out so I can start packing early?

Accepted Answer

📦 Need Boxes Before Move Day? No Problem.

🟢 Yes — we can deliver packing materials ahead of your move so you can get a head start.

🚚 
How It Works:

Our truck enters Singapore twice a week — usually on Wednesdays and Saturdays
Just give us 2–3 days’ notice before either trip
Let us know how many boxes, rolls of tape, or other supplies you need

Once payment is settled (small flat fee for the boxes),
✅ We’ll load them onto the next truck
✅ And drop them at your SG doorstep

You can then start packing at your own pace — stress-free and on schedule.

📝 Pro Tip:

If you’re not sure how many boxes you need, just send us some photos — we’ll estimate for you.

📦 想提早拿到纸箱？我们可以安排！

🟢 没问题！我们可以在搬家前先将打包材料送到您在新加坡的住处，让您提早开始整理。

🚚 
操作流程如下：

我们的卡车每周进新加坡两次：通常在星期三和星期六
只需提前 2～3 天通知我们
告诉我们您需要多少纸箱、胶带或其他打包用品

✅ 付好费用（纸箱为小额固定收费）后，
✅ 我们会把材料装上下一班卡车，
✅ 然后送到您家门口

您就可以依照自己的节奏开始打包，更从容、更安心。

📝 小建议：

不确定要几个纸箱？您可以拍照给我们参考，我们帮您估算所需数量。

Question 5

Before Booking - After I send photos of my items, how long will it take to receive a written quotation?

Accepted Answer

📸 Sent Your Photos? We’ll Handle the Rest.

🟢 Once your photos reach our WhatsApp, we’ll quickly match them to one of our Mini / Small / Medium / Largetiers.

These pre-set packages keep our pricing:

Quick to prepare
Clear and all-inclusive
No guesswork

⏱️ 
Fast Turnaround

Expect a detailed written quote — itemised and all-in — in your WhatsApp or inbox within half a business day(usually just a few hours).

We know you’re juggling condo bookings, schedules, and planning ahead — so we don’t keep you waiting.

📩 Not sure what to snap?
Just show us a few wide-angle photos + any bulky items. That’s more than enough to start.

📸 照片发来，我们马上评估！

🟢 您只要把物品照片发到我们的 WhatsApp，我们就会自动归类为 Mini / Small / Medium / Large 搬家等级。

这套分级系统让我们的报价做到：

速度快
内容清楚明白
费用全包无隐藏

⏱️ 
报价很快，不让您久等

通常在 半个工作日内（多数情况下是几个小时内），
我们就会将一份详细、列明项目的完整报价发回给您。

我们知道您还在安排电梯申请、搬家时间等事务，
所以我们不拖延，尽快回复，让您轻松规划搬家细节。

📷 不知道该拍什么？
拍几张房间广角图 + 大型物件特写就很够用了！

Question 6

Before Booking - What vehicle sizes do you operate, and can they safely handle very heavy pieces like a grand piano or a large safe?

Accepted Answer

🚚 
Just-Right Truck, Every Trip

专属卡车，刚刚好

We send a 17-foot covered truck — big enough for most SG → JB households, yet compact enough to breeze through both checkpoints.
17 尺密封卡车，容量充足又能轻松过关，适合大多数家庭搬家。

🎹 
Grand Piano? Big Safe? Relax

钢琴、保险柜也安心

For extra-heavy items, we load our hydraulic lift + pro trolleys, so the crew can roll each piece on and off — no tilting, no scratches.
超重物件？我们自带液压升降机与专业推车，全程平移不上倾、零刮花风险。

✅ 
Safe & Sound Arrival

完好抵达 · 如初所见

Right truck + right gear means your belongings travel securely and reach JB exactly as pristine as when they left SG.
车选得对，装备到位，您的物品将安稳跨境、如数完好到达柔佛新家。

Question 7

Before Booking - Do you collect an upfront deposit upon job confirmation?

Accepted Answer

Why No Deposit? Because Trust Matters.

🟢 We’re proud to be one of the few movers in this industry that operate with full transparency and trust.

💬 Why We Don’t Ask for a Deposit:

We understand your concerns:

Online scams and fake movers are becoming more common.
Customers want to pay only after they see the service is real and reliable.

That’s exactly why we don’t ask for upfront payment.
We believe trust is earned — not demanded.

✅ How It Works:

You confirm the job — No deposit needed.
We show up on moving day, as promised.
We move and deliver everything safely.
You pay in full only after completion.

Simple. Honest. No tricks.
You can also check our photos, reviews, or ask to speak with past clients — we’re proud to let our work speak for itself.

我们为什么不收订金？因为我们相信「诚信先行」。

🟢 我们是少数几家坚持“不收订金”的新马搬家公司之一，始终以透明、诚信为原则。

💬 不收订金的原因：

我们了解您对「网络诈骗」、「假冒搬家公司」的担忧
也明白您更希望在看到真实服务之后再付款

所以，我们选择用「行动」来赢得信任，而不是用「口头保证」来要求付款。
我们相信，只要服务到位，自然值得信赖。

✅ 
我们的流程很简单：

1️⃣ 确认搬家订单 → 无需付款/不收订金
2️⃣ 我们准时到达并开始搬运
3️⃣ 搬运完成并确认交付无误
4️⃣ 您才付款（一次性付清）

📲 如果您仍有疑问，我们欢迎您查看我们的客户评价、现场照片，甚至可以安排与过去客户联系，
我们愿意让服务本身成为最好的说明书。

Question 8

On Moving Day - How do you pack and protect fragile or oversized items (e.g., pianos, fish tanks)?

Accepted Answer

🟢 Engineered Protection, Peace-of-Mind Delivery｜不只是打包，更是全程防护
Fragile piano? Giant fish tank? Glass dining set? — 放心交给我们。跨境 5+ 年零损纪录，靠的就是这一整套「一包到底，滑行到家」方案。

📦 Full Carton Shield｜整件加厚纸箱护体
We start with a padded carton that wraps your item 360°，四周缓冲，角边防撞。

🔄 Industrial Shrink Seal｜工业级保鲜膜紧封
A tight shrink-wrap layer keeps out moisture & scratches，防潮、防刮、防脏一步到位。

🛒 Roll-Only Transfer｜全程推车滑行
从您家 → 上车 → 下车 → 新家，全程不抬不倾斜——只推不扛，零受力。

🚛 Strap-Secure Ride｜车内稳固捆绑
Trolley + item are strapped to the truck rails，运输途中无滑动、无震动，安心过关。

🏠 Gentle Unstrap & Place｜到家后轻解稳放
抵达后才手动解扣、精准落位，不急不晃，完美收官。

💡 Why You’ll Love It｜为什么值得

Item never leaves the trolley after packing→ 风险降到最低
5+ 年跨境经验→ 几乎零损坏案例
One-flow method beats traditional “wrap-carry-wrap” cycles → 省时省心

简而言之：一次上车，顺滑到底；珍贵物件，完好如初。

Question 9

On Moving Day - How long does the move usually take on moving day? Roughly how many hours from pickup in Singapore to delivery in Johor Bahru?

Accepted Answer

Roughly how many hours from pickup in Singapore to delivery in Johor Bahru?

🟢 We usually complete SG ➜ JB moves on the same day!
一般情况下，我们的搬家流程都是「新加坡当天取件、柔佛同天送达」。

📅 Typical Timeline | 大致时间表：

Pickup in SG 新加坡取件时间：1:00 PM – 3:00 PM
Delivery in JB 柔佛送达时间：7:00 PM – 10:00 PM
🕐 如果您有特别的送达时间要求，请预先告诉我们，我们会尽量安排。

📦 Process Breakdown | 流程说明：

1️⃣ Pickup & Wrapping 包装与搬出：
我们会在您家中进行打包、缠膜、防护，再用手推车搬运到我们的货车。
🔄 视乎物品数量与搬运条件，通常需要 30 分钟至 3 小时。

2️⃣ Customs Clearance 海关通关：
我们负责申报流程，您无需操心。
🌉 跨境时间约需 2 – 4 小时，取决于海关通关速度与交通情况。

3️⃣ Unloading in JB 柔佛卸货：
抵达后，我们会快速将家具放入您指定的房间或区域。
🛋️ 通常比搬出更快，大约 15 分钟至 1 小时。

✨ Pro Tips | 实用建议：
✅ 小物品请尽量装箱打包
✅ 可以预先贴标签注明每件物品要放在哪个房间
✅ 若有时间限制，请提前告知，我们会协调安排

💬 We aim to make your cross-border moving day smooth, stress-free, and efficient.
我们的目标是让您轻松过境，安心搬家，无须担忧繁琐流程

Question 10

Storage - If my moving date changes or I need storage, can you adjust the schedule or provide temporary warehousing?

Accepted Answer

Schedule Change or Storage Needs?｜日期变动 & 临时仓储都 OK

🟢 Flexible Timing｜时间弹性
Our SG ↔ JB runs are set for Wednesdays & Saturdays. 先预订时段，我们依您时间协调。若日期有变，只要提前告知，就能免费改期。

📦 After Pickup — Two Delivery Choices｜收货后，您有两种送达选项

Same-Day to JB｜当天直送
若时段允许，物品当天就到您新山住处。
Deferred within 7 Days｜七天内任择送达
不急收？可在一周内自选日期，免附加费。

🏠 Need Storage > 7 Days?｜要存放超过七天？
Not ready yet? 我们可提供短期仓储（小额费用）。告诉我们：

Space Needed｜需要空间
Storage Duration｜存放时长
Any Special Handling｜特殊需求
We’ll quote by volume & days — transparent, no hidden fees.

🤝 Our Promise｜服务承诺
Same-day or deferred, with or without storage—we adapt to you. 只要保持沟通，我们帮您顺利规划，安心搬家！

Question 11

Payment Method - What payment methods do you accept? Can I pay in stages or use cashless options such as e-wallets, PayNow, or FPX?

Accepted Answer

🇬🇧 
Cashless Payment Options for SG ⇄ JB Moves

🟢 Yes — we support multiple cashless payment methods for your convenience, across both Singapore and Malaysia.

💳 Accepted Payment Methods:

🇸🇬 Singapore
PayNow (via QR Code)
Fast, simple — we’ll send you a QR code after confirmation.

🇲🇾 Malaysia
Online Bank Transfer (FPX)
Accepted from all major Malaysian banks.

🇲🇾 Malaysia
Touch ’n Go eWallet
Easy for mobile wallet users — just scan & pay.

📌 
Payment Terms:

Full payment is usually requested after the move is completed.
For larger-scale jobs or company invoices, partial payment can be discussed in advance.
Digital receipts will be issued for all payments, for your records.

💬 Have another payment method in mind?
Let us know — we’ll do our best to accommodate.

🇨🇳 
搬家付款方式（新马都支持无现金）

🟢 我们提供多种新马两地的电子付款方式，方便又安全。

💳 可接受的付款方式：

🇸🇬 新加坡
PayNow（QR Code）
简单快速，我们会在确认后发出二维码供您扫描付款。

🇲🇾 马来西亚
FPX 网上银行转账
支持所有主要马来西亚银行的即时转账。

🇲🇾 马来西亚
Touch ’n Go eWallet
若您偏好使用手机钱包，也可选择此方式付款。

📌 
付款条款说明：

一般在搬家完成后一次性付款，无须事前订金
若为公司搬迁或大型项目，也可预先协商分期付款方式
所有付款我们都会发出电子收据，方便您存档查证

📲 若您有其他特别偏好的付款方式，也欢迎告知，我们将尽力配合。

Question 12

After Delivery - Upon arrival, can your team place each item exactly where I want according to my floor plan?

Accepted Answer

📦 Room-by-Room Placement? Absolutely Included.

🟢 Yes — placing items in specific rooms is part of our standard service.
No “drop everything at the door” shortcuts.

Just:

Send us a simple floor plan, or
Mark the boxes with room names or zones

Our crew will carry each item to its correct spot — bedroom, study, kitchen, anywhere you need it.

⚠️ Heavy or Awkward Items? Let Us Know Early.

The only limit comes with:

Extra-heavy furniture (e.g. grand piano)
Tight staircases or small lift access

If you flag these in advance:
✅ We’ll assign extra manpower or lifting tools
✅ So nothing gets stuck halfway or causes delays

💬 No surprise charges. No stress on moving day.
We plan ahead, so every chair, shelf, and sideboard lands right where you pictured it.

🇨🇳 
📦 搬进房间？我们一定做到。

🟢 是的，将物品放入您指定的房间，是我们标准服务的一部分，不是通通堆在门口。

您只需要：

发给我们一个简单的房间示意图，或
在纸箱上标明房间名称/区域名称

我们的团队会将每件家具直接搬入指定房间或位置，不留在走廊，不推到门口就走。

⚠️ 特别提醒：如有大件/笨重物品，请提前告知

例如：

超重家具（如钢琴、保险柜）
狭窄楼梯或电梯无法通行的空间

只要您提前说明：
✅ 我们将安排额外人手或专用搬运设备
✅ 确保物品顺利送达指定位置，不卡半路、不临时手忙脚乱

🚫 绝无临时加价，搬家当天也不会出状况

我们提前规划好一切，让每一把椅子、每个架子，都落在您想要的位置。

Question 13

After Delivery - Do you offer reusable or recyclable packing materials, and will you take them back for recycling after the move?

Accepted Answer

♻️ Eco-Friendly Packing — Thoughtfully Done

🟢 Absolutely — we prioritize reusable materials wherever possible.

✅ 
What We Use:

Heavy-duty moving blankets (not disposable bubble wrap)
Stackable plastic bins (instead of single-use cardboard)
Secured with rubber straps and padding to prevent shifting

Once your items are safely delivered:
🚛 Our crew collects all the blankets & bins right back onto the truck, so they’re ready for the next move — not the landfill.

🚫 
What Stays (by default):

The clear shrink-wrap around wardrobes, sofas, and mattresses:

Keeps dust off while you settle in
You’re free to snip it off anytime, or
Ask the crew to remove it before they leave — no problem

♻️ Either way, most packing gear is reused or recycled, so your move leaves a lighter environmental footprint.

♻️ 我们使用环保打包材料，让搬家更友善地球

🟢 没错，我们尽可能采用可重复使用的打包方式，减少浪费，也更安全。

✅ 
我们使用的材料包括：

加厚型防撞毛毯（代替气泡纸）
可堆叠塑料箱（代替纸皮箱）
使用橡胶绳与缓冲垫固定物品，防止搬运中滑动

搬完后：
✅ 我们团队会将毛毯与塑料箱收回卡车，继续循环使用，不会被丢进垃圾桶。

🚫 
唯一留在您家的，是透明缠膜（Shrink-wrap）：

通常用于衣柜、沙发、床垫
用意是防尘、防潮，方便您慢慢拆封
若您希望我们当天拆除，也可现场直接告诉团队，我们会免费帮您拆除

♻️ 除此之外，大多数打包用品都会进入我们内部回收系统，
让您的搬家过程更加环保、安心、无负担。

Question 14

Cross-Border & Customs - If traffic or customs hold-ups occur on moving day, what backup plan do you have and how will timing or cost be adjusted?

Accepted Answer

🚦 If the Causeway Crawl Hits Hard — You Decide the Finish Line

We’ve done hundreds of SG ➜ JB trips, and while most are smooth, Causeway delays do happen — especially on weekends or public holidays.

If the checkpoint delay stretches beyond 3 hours, we’ll give you a call right there and then, and you can choose how you want to proceed:

🅰️ 
Option A – Same-Day Finish

We push through the checkpoint and complete delivery the same evening — typically between 8 PM and 11 PM.
✔️ Great for those who want to wrap up everything in one day
✔️ No need to worry about next-morning coordination

🅱️ 
Option B – Next-Morning Drop-Off

If your condo or guardhouse has time restrictions, we’ll:

Park the truck overnight in our secured JB yard
Deliver to your doorstep the next morning around 9 AM

✔️ Ideal if your building has cut-off times or if you prefer a fresh start the next day

💰 
Your Price Stays the Same

No extra charges.
No late-night surcharge.
We absorb the waiting time, so border problems don’t become your problem.

🚦 若关卡塞车超过 3 小时 — 由您决定接下来的安排

大多数搬家都能顺利过境，但我们也知道，大士关卡偶尔会「大塞车」，尤其是周末或假期。

如果塞车超过 3 小时，我们会马上致电给您，并请您从以下两种方案中选择：

🅰️ 
方案A – 当天完成

我们直接过关，当晚送达您家，时间大约在 晚上 8 点至 11 点 之间。

✔️ 想要当天搞定的客户首选
✔️ 不用隔天再协调时间

🅱️ 
方案B – 隔天早上送达

若您的公寓有管制时间/宵禁门禁，我们可以：

把卡车停在我们新山的安全车场
第二天早上大约 9 点送达

✔️ 若您不方便晚上收货，或想第二天再慢慢整理，这是更好的选择

💰 
费用完全不变

✔️ 不收额外等待费
✔️ 不收深夜搬运加价
✔️ 我们吸收额外时间成本，不让塞车变成您的烦恼

Question 15

Cross-Border & Customs - What customs or border documents do I need for a cross-border move? Can you handle the paperwork on my behalf?

Accepted Answer

🟢 Yes — we fully handle the cross-border documentation for you!
搬家时最麻烦的海关文件？我们全部帮您搞定。

无论是从 新加坡搬往马来西亚，还是反方向，我们都已经完成过上百次跨境搬运，对海关申报流程非常熟悉。您只需提供物品清单或照片，其余交给我们。

📋 
What We Need From You 我们只需要您提供：

✅ 一份准确的物品清单 或
📸 所有要搬运物品的清晰照片（WhatsApp 发来也可以）

这样我们就可以正确填写海关申报表格，确保申报项目与实际物品一致，顺利通关。

⚠️ 
为什么需要准确资料？Why Accuracy Matters：

海关人员会现场抽查与比对实际物品，如果有以下情况：

申报遗漏（missing items）
清单与实物不符（mismatched declaration）
故意隐瞒（undeclared goods）

🚨 可能会导致：

过关延误（delays）
二次检查、重新打包（repacking）
最严重者可能被罚款或退关（penalty or rejection）

🤝 
我们承诺：

全程处理文件、申报与海关沟通（We take care of all paperwork & coordination）
清关经验丰富，确保顺利过境（Hundreds of successful moves handled）
一对一沟通，全程陪跑（We’ll guide you step-by-step）

📲 温馨提示：
请务必诚实提供搬运内容
📸 越多照片越好，能避免误会和检查问题
📆 告诉我们您的搬家日期，我们将为您安排每一个环节

让跨境搬家，不再复杂。Legal, safe, and worry-free.

Question 16

Special Requests - If I have old furniture or large appliances I don’t want to keep, can you help dispose of or recycle them?

Accepted Answer

🟢 Need to dispose of old furniture or bulky items during your move?
我们明白，并不是所有物品都需要搬到新家。如果您有旧家具、电器或不再需要的大件物品，我们也可以协助清运或回收。

🧾 
Disposal Service 处理服务说明：

✅ Yes — we’re happy to assist, with proper care and compliance.
我们会根据物品类型、安全规范与地点规定，提供合法且负责任的处理服务。

💰 Disposal Fee Estimate 处理费用参考：

标准家具（Standard Items）：S$50 – S$100
超大或需拆解（Bulky / dismantling required）：S$120 – S$150
📌 费用将依物品尺寸、类型、搬运路径（有无电梯/远距离）等因素确认。

⚠️ 重要提醒 Notes You Should Know：

🏢 Condo & HDB Rules
根据新加坡组屋与公寓管理规定，禁止将大型物品随意丢弃在垃圾房或垃圾槽。
我们会把物品搬运至合法的垃圾处理站或回收中心。

🛑 Restricted or Prohibited Items
某些物品（如过期食品、电池、限制类垃圾）无法带入马来西亚，只能在新加坡处理。
📷 如有疑问，欢迎拍照发送给我们，我们会提前确认能否搬运或处理。

🛻 We Do Not Dump Illegally
我们承诺不违法倾倒、不路边乱丢。每一趟清运，都会以专业与合法方式执行。

📲 How to proceed? 怎么开始？
只需把要处理的物品拍照发来，我们会评估处理方式与费用，并在行动前获得您的确认。
No hidden charges, no last-minute surprises.

✨ 让我们帮您搬家，也帮您断舍离。

Question 17

Special Requests - Do you offer any moving insurance or third-party coverage? How do I sign up and what coverage limits are available?

Accepted Answer

🔒 Is insurance included for cross-border moving?
🟢 We understand the concern — and here’s the honest reality.

At this time, there is no standard cross-border insurance coverage for second-hand household items moving between Singapore and Malaysia.

📦 Why not?

Based on current industry regulations and what we’ve seen over 5+ years:

Only brand new, taxable, ready-for-sale items (with commercial invoices) are eligible for goods-in-transit insurance.
Second-hand furniture, electronics, clothes, or personal belongings are not covered by most insurance providers for cross-border moves.
This is a common limitation faced by all movers in this region — not just us.

🤝 
Already have your own insurance?

If you already have a coverage plan that includes household moves:
We’ll happily assist by providing:
📸 Photos of packed items
📝 Packing documentation
🧾 Transport records
Just let us know what your insurer needs, and we’ll cooperate fully.

🔧 
How We Protect Instead:

Since standard insurance isn’t available, we focus on prevention:

Full shrink-wrap & carton protection for fragile items
Trolley-based transfer (no rough handling)
Before-and-after photos for documentation
Extra care for high-value or sentimental items (just flag them to us in advance)

We treat your belongings like our own — with respect, care, and accountability.

🔒 搬家有保险保障吗？特别是跨境？
🟢 我们完全理解您的担忧，但必须如实说明目前的行业现况。

目前，从新加坡跨境搬到马来西亚的二手家具/私人物品，并不受保险公司标准承保。这是整个区域内所有搬家公司都会遇到的通用限制。

📦 
为什么不能投保？

根据行业规则与我们5年以上的经验：

只有「全新、可征税、附有商业发票」的商品，才有资格申请货物运输险（Goods-In-Transit Insurance）
而家庭使用的二手物品（如家具、电器、衣物等）则不符合承保条件
并不是我们拒绝承保，而是保险业的通用标准如此设定

🤝 
如果您已有私人保险方案：

我们非常愿意配合。只要您已经购买了能涵盖搬家或跨境运输的保险，我们可以协助您提供所需文件，包括：
📸 打包后照片
📝 装箱记录
🧾 运输凭证
请告诉我们您的保险公司要求什么，我们会积极配合。

🛡️ 
那我们怎么保护您的物品？

既然没有保险，我们反而更注重「源头预防」，保护从第一步开始：

所有易碎品都会缠膜 + 纸箱包装
采用推车搬运，避免人工撞击
上车前后拍照比对
如有贵重/纪念物品，您只需提前告诉我们，我们将重点保护

我们珍惜每一件您交付的物品，就像对待自己的物品一样。

Question 18

Special Requests - My flat is on the 5th floor with no lift—will there be an extra stair-carry fee, and how many movers will you assign?

Accepted Answer

🧗‍♂️ Staircase? No Lift? We’ve Got You

No lift? No problem.
We can handle staircase-only jobs — up to 5 floors — with the right manpower and planning.

🔧 
Here’s How We Do It:

Just give us about 1 week’s notice
We’ll assign a 5–6 person power crew
They’ll handle the climb smoothly, even with bulky furniture or appliances

💰 
Clear Stair-Carry Fee

We assess the item volume in advance
Any stair-carry surcharge is quoted upfront — no surprise charges, ever

👍 
Confirm Only When You’re Happy

You’ll receive a clear quote first.
We only lock in the job once you approve.
That way, you stay in full control of your moving budget.

🧗‍♂️ 没电梯？爬楼我们照样搞定

您家是楼梯屋？没问题！
我们的强力搬家团队能轻松应对 最多 5 层楼梯 的搬运任务。

🔧 
操作方式：

请提前 大约 1 周告知我们
我们会安排 5–6 人的专业团队
即使是大件家具或电器，也能安全稳定地上下楼

💰 
楼梯费用透明说明

我们会先根据物品数量进行评估
楼梯费用会在确认前写清楚，绝不临时加价

👍 
满意才确认，预算您掌握

我们会在报价后让您确认满意，
只有在您同意后才正式安排，让您预算无忧、安心搬家。

Question 19

Special Requests - Is it possible to transport potted plants or pets across the border with you, and what import rules should I know about?

Accepted Answer

🐾 Living Greens & Furry Friends — Special Handling Required

We totally understand — pets and plants are family too.
But unfortunately, they can’t ride in our moving truck.

❌ 
Why Not?

Malaysia treats live animals and plants as a restricted import category.
This means they require:

Government permits
Quarantine clearance
Inspection by a different set of border officers
Often handled under AVS (Animal & Veterinary Services) or MAQIS (plant import) procedures

🚫 These are outside the scope of our household goods license.
We’d rather avoid any border delays, seizures, or stress on your moving day.

✅ 
What We Can Do Instead:

We can connect you with trusted pet-relocation and plant-shipping specialists who run these routes weekly.
They’ll handle the right paperwork so your fern or feline travels legally and safely.

Meanwhile, we’ll take care of the rest of your home — smoothly and securely.

📲 Let us know if you’d like a referral — we’re happy to assist.

🐾 宠物 & 植物无法搬运，建议请专人处理

我们明白，宠物和植物都是家庭的一部分，
但遗憾的是，它们不能搭乘我们的搬家卡车。

❌ 
为什么不能搬？

根据马来西亚法规，动植物属于受限制跨境品类，需要：

正式的进出口许可证
动检或植物检疫程序
由**专属官员（如 AVS 或 MAQIS）**在关口进行检查
与普通家具物品属于完全不同的通关流程

⚠️ 这类项目不在我们“家居搬运执照”范围内，
为避免您的搬家当天被延误、扣留或没收，我们选择不冒险运送。

✅ 
我们可以帮您转介合作方：

我们可为您推荐专业宠物搬运公司或植物运输伙伴，
他们每周都有处理新马跨境的经验，可协助您办理相关手续。

🪴 无论是您的绿植、猫咪还是小狗，
都可以走合法、安全的流程，和您的家具同步到达新家。

📩 有需要请告诉我们，我们乐意协助您对接。

Question 20

Special Requests - Will your team handle unhooking and re-installing my washing machine and fridge, or should I book a technician?

Accepted Answer

🔌 Appliance Setup? We’ve Got It Covered.

🟢 Yes — we’ll place your washer, fridge, or other appliances right where you want them, and reconnect the plug and hoses once the wall sockets and water taps are ready.

⚠️ For Extra Installations (TV Brackets, Fans, Wall-Mounts)

If the job involves:

Drilling or ladder work
Unmounting / re-mounting items like:

TV wall brackets
Ceiling fans or lights
Indoor AC units

💬 Just flag it early — we’ll:
✅ Bring the right tools or power drills
✅ Quote a small add-on fee via WhatsApp upfront
✅ Avoid last-minute delays or miscommunication

That way, everything gets settled the first time, without stress or surprises.

🔌 洗衣机、冰箱安装？包含在服务内

🟢 没问题！我们会将您的洗衣机、冰箱等大型家电搬放到位，并在您家中水龙头与插座准备好后，协助连接好水管与电源。

⚠️ 若涉及额外安装项目（如需上墙/钻孔）：

如果您有以下需求：

需要钻墙或上梯施工
需拆装项目，如：

电视挂架
吊扇或灯具
室内空调挂机

请务必提前告诉我们，我们会：
✅ 携带合适工具和电钻
✅ 在 WhatsApp 预先报价（小额附加费）
✅ 避免搬家当天临时加价或耽误进度

这样就能一次搞定所有安排，不留遗憾或混乱。

Question 21

Special Requests - I need to collect a few items from a friend’s place in SG before heading to JB—can you add that extra stop?

Accepted Answer

📍 Extra Pickup in SG? Happy to Arrange.

🟢 Sure — we can swing by your friend’s place first before heading to your main location or JB.

📋 What We Need from You:

The exact address of the extra pickup point
A quick idea of access conditions:

Parking availability
Lift or stairs
Guardhouse requirements (if any)

💰 
Add-On Fee Estimate:

We usually charge S$50–80 for an additional stop within Singapore.
The exact fee depends on:

Distance from the main route
Complexity of access

✅ Once we know the details, we’ll lock it into the plan so everything stays smooth on the way to JB — no timing surprises.

📍 想先去朋友家取东西？我们可以安排！

🟢 没问题，我们可以在搬家当天先到您朋友家取物，然后再前往您的主要搬家地址或新山。

📋 请提供以下信息：

朋友家的完整地址
简单说明一下取货现场的情况：

是否方便停车
有无电梯或需爬楼
是否需要经过保安亭登记等

💰 
附加费用参考：

在新加坡范围内的额外取货点，我们通常收取 S$50–80，
具体金额会根据：

是否绕路 / 距离主路线远近
现场搬运难度

✅ 提前安排能让整体搬运流程更顺畅，确保当天不延误、不混乱。

FAQ

Frequently asked questions